Frequently Asked Questions
Everything you need to know about shopping at Roche's Chemist
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn apparel and accessories. Items must be returned in their original packaging with all tags still attached.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
Do you provide a size guide?
Yes, every product page features a detailed size chart to help you find the perfect fit. If you are between sizes, we generally recommend sizing up.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products ethically sourced?
Roche's Chemist is committed to sustainability and ethical manufacturing. We partner exclusively with suppliers who adhere to fair labor practices and environmental standards.